Course Syllabus
Sustainable Development Goals
Aims
This course will expand students’ communication skillset by providing practical suggestions and strategies on how to deliver and receive effective and functional feedback in healthcare settings.
Contents
This unit will guide students in analysing common barriers to effective feedback in work settings, appreciating the importance of cultivating a positive feedback culture, and in exploring strategies to formulate functional feedback and how to use them effectively in practice.
Detailed program
-How to provide and receive feedback: what works, what doesn’t, and why. Theoretical notions about feedback.
-How to foster a positive feedback culture: the Johari Window and the MACRO YES model.
-Managing challenging conversations with positive outcomes: theory and practical tips on how to manage criticisms and negative feedback.
-General overview of workplace-based assessment methods in clinical supervision: supervisor and trainee perspectives.
Prerequisites
none
Teaching form
Lectures; activities in small-group activities; simulated interview; role play
Language: English
Textbook and teaching resource
A selection of scientific journal articles will be provided; ppt slides and other relevant material will be uploaded on the e-learning website.
Kelly E., Richards J.B. (2019). Medical education: giving feedback to doctors in Training, BMJ, 366:l4523 doi: 10.1136/bmj.l4523
Semester
second term
Assessment method
The final examination will assess students’ level of knowledge and problem-solving abilities through analysis and discussion of cases and scenarios from real-life situations and open-ended conceptual questions.
Office hours
on appointment: selena.russo@unimib.it
Office: U38, villa Serena (Monza), room number 5.27, V floor
