Course Syllabus

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Il corso punta a costruire i fondamenti teorici e pratici per gestire le organizzazioni turistiche, con un particolare focus sulla gestione delle risorse umane.

Gli studenti saranno in grado di:

  • analizzare una struttura organizzativa

  • individuare le criticità relative alla gestione delle risorse umane

  • conoscere le principali politiche e pratiche adottate nel settore del turismo

La progettazione organizzativa

La gestione delle risorse umane

Il comportamento organizzativo

Progettazione organizzativa

  • Obiettivi e strutture

  • Definire il management

  • Leadership

  • Lavoro, motivazione e coinvolgimento delle persone

  • Il cambiamento organizzativo

  • La cultura organizzativa

  • La gestione delle persone

  • La gestione delle risorse umane nel turismo

  • Reclutamento e selezione

  • Sviluppo del capitale umano

  • Sistemi di ricompensa nel settore turistico

  • Le risorse umane internazionali

Nessuno

Lezioni frontali, lavori di gruppo, discussioni su specifici casi di studio o video, testimonianze, presentazioni orali degli studenti

Studenti frequentanti:

  • lavoro di gruppo (60%)

  • Report 50%

  • Presentazione 10%

  • esame scritto (40%)

Studenti non frequentanti:

  • Esame scritto

Mullins L.J. and Dossor P., Hospitality Management and Organizational Behaviour, Pearson, 2013 (5 edition)

cap. 1-4-5-6-7-10

Nickson D., Human Resource Management for the Hospitality and Tourism Industry, Routledge, 2013 (2 edition)

cap. 1-2-3-5-7-8-9-13

Secondo semestre (Marzo-Maggio)

Italiano

PARITÁ DI GENERE | LAVORO DIGNITOSO E CRESCITA ECONOMICA | IMPRESE, INNOVAZIONE E INFRASTRUTTURE
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The course will apply general management theory and principles to tourism organisations. Students will know ways in which performance may be improved through better use of human resources:

  • Organization design analysis

  • HRM topics

  • People Management practices and policies in tourism industry

Organizational design

People management

Organizational Behaviour

Organization Design

  • Organizational goals and structures

  • Defining management

  • Nature of leadership

  • Work, motivation and involvement

  • Managing the change organization

  • Organizational culture

People management

  • HRM in tourism and Hospitality ind.

  • Recruitment and selection

  • HR development

  • Reward strategies in Tourism Industry

  • International HRM

  • HRM in the event management

No

Lectures, group work, class-discussions on specific case studies provided by the instructor or short videos, gest lectures, students oral presentation.

Attending students:

•Group Work (60%):

  • Report 50%

  • Presentation 10%

•Written Exam (40%)

Non-attending students:

•Written Exam

•Attending students:

Slides, readings and materials on E-learning platform

•Non-attending students:

Mullins L.J. and Dossor P., Hospitality Management and Organizational Behaviour, Pearson, 2013 (5 edition)

cap. 1-4-5-6-7-10

Second semester (March-May)

Italian

GENDER EQUALITY | DECENT WORK AND ECONOMIC GROWTH | INDUSTRY, INNOVATION AND INFRASTRUCTURE
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Key information

Field of research
SECS-P/07
ECTS
5
Term
Second semester
Activity type
Mandatory
Course Length (Hours)
35
Degree Course Type
2-year Master Degreee
Tipologia erogazione
Blended learning
Language
Italian

Staff

    Teacher

  • Barbara Quacquarelli
    Barbara Quacquarelli

    • Tutor

  • Emanuele
    Emanuele Massimiliano Corsico Piccolini

Enrolment methods

Manual enrolments
Self enrolment (Student)

Sustainable Development Goals

GENDER EQUALITY - Achieve gender equality and empower all women and girls
DECENT WORK AND ECONOMIC GROWTH - Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
INDUSTRY, INNOVATION AND INFRASTRUCTURE - Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation